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I’ve received a faulty item(s)
I’ve received a faulty item(s)
Updated over a week ago

We sincerely apologise for this!

In the unlikely event that you receive a faulty/damaged item, please contact our Customer Service Team immediately with the below information.

  • Your order number

  • The name of the faulty item

  • A clear photograph of the fault along with a description

Once we have received this information, we will work with you to resolve this issue quickly and efficiently.

In some cases, we may ask you to return the item back to us. Please see here for guidance on how to make a return.

Please note, all claims for faulty items must be made within 7 days of the delivery date.

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